1. Domestic Shipping Only

We offer nationwide shipping within New Zealand. Please note that we do not ship to international destinations, and we are unable to deliver to Post Office Boxes (P.O. Boxes).

2. Standard Shipping (Orders Under 50kg)

• Calculated Rates: Freight charges for orders with a total weight under 50kg are determined dynamically. Costs vary depending on the physical dimensions, total weight of the items, and the delivery destination postcode.
• Final Breakdown: The final shipping cost will be calculated and displayed during the checkout process before you submit your payment details.

3. Bulk Delivery (Orders Over 50kg)

Due to the logistical requirements of heavy goods, all orders exceeding a total weight of 50kg are classified as Bulk Deliveries and cannot be processed through our standard online checkout.

• Custom Freight Quoting: Customers must contact us directly to arrange a bulk shipping quote.
• Contractor Assessment: Delivery is subject to the approval of our bulk shipping contractors. The delivery address must be accessible by heavy freight vehicles. If the order size and delivery address meet our contractors' minimums and operational requirements, a custom shipping quote will be generated.
• Invoicing and Payment: Once approved, we will issue a manual invoice encompassing the products and the custom freight charge. This invoice must be paid in full prior to dispatch.
• Delivery Timeframes: Shipping timeframes for bulk deliveries vary depending on seasonal demand, contractor availability, and regional access. Delivery schedules will be discussed and mutually agreed upon after you contact us.

4. Click & Collect (In-Store Pick-Up)

Immediate in-store pick-up from our retail location is available free of charge.

5. Free Local Delivery

We offer a free local delivery service for customers within specified geographic boundaries that meet our minimum criteria (calculated in the checkout section of our website).

1. Change of Mind and Product Selection

Please choose your products carefully. We do not provide refunds if you change your mind or inadvertently select an incorrect product.
At our sole discretion, we may offer an exchange or a store credit, provided the goods meet our standard return criteria.

2. Promotional and Sale Items

All sale, promotional, or clearance items are sold on a final basis. Sale items are strictly unable to be returned, exchanged, or credited unless they are deemed inherently faulty under the Consumer Guarantees Act 1993.

3. Processing an Exchange

If you wish to exchange a qualifying product, it must be presented with valid proof of purchase (receipt or invoice) and remain in its original, unopened packaging.

• In-Store Exchanges: You may bring the product directly to our retail store. Our staff will assess the item and assist you with an exchange or store credit.
• Mail Exchanges: Returns sent via courier or post are conducted entirely at the customer’s expense. You must bear all freight costs associated with returning the item to us and shipping the replacement item, unless the product is verified as faulty.

4. Restricted Health & Safety Products

To ensure biosecurity, livestock health, and strict hygiene standards, the following products cannot be returned, exchanged, or credited under any circumstances once they have left our custody, unless they are found to be legally defective at the time of delivery:

• Animal Supplements, Vitamins, and Additives
• Veterinary Treatments, Remedial Care, and First Aid Products
• Grooming Equipment

5. Faulty, Damaged, or Incorrect Orders

If your order arrives damaged, is inherently defective, or if you have received an incorrect item, please contact our team immediately so we can remedy the issue quickly.

• Faulty Products: If a product fails to meet acceptable quality standards, please contact us immediately to arrange an assessment, repair, replacement, or refund in accordance with our legal obligations.
• Transit Damage: If you suspect your goods were damaged during transport, please contact us immediately upon delivery. Retain all original shipping packaging and containers as evidence for the courier contractor.
• Incorrect Items: In the unlikely event that you receive an item different from what you ordered, please contact us immediately so we can arrange the prompt return and replacement of the goods at our expense.

This Terms and Conditions document (the "Agreement") governs the use of this online retail service (the "Service"). This Agreement constitutes a binding legal contract between the business (Feed Central) and the user (the online customer). This document can be accessed at any time via the hyperlink located in the footer of any page on this website.

1. ACCEPTANCE OF TERMS

By accessing, browsing, or utilizing this website, you acknowledge that you have read, understood, and expressly agree to be bound by the terms, conditions, and notices contained herein. If you do not agree to these terms, you must immediately cease using this website and refrain from placing any orders.

2. JURISDICTION AND GOVERNING LAW

This website is owned and operated within New Zealand. Any contract, dispute, or claim arising from the use of this site, or the purchase of products through it, shall be governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand.

3. CONTRACT, PRICING, AND CURRENCY

• Territory: Orders will only be
  accepted for delivery to physical addresses within New Zealand.
• Currency and Taxes: All prices displayed on this website are listed in New Zealand Dollars (NZ$) and are inclusive of Goods and Services Tax (GST) at the statutory rate of 15%.
• Price Adjustment: We reserve the right to amend pricing at any time without prior notice. The price applicable to your purchase shall be the price displayed on the website at the exact time the transaction is finalized.

4. PRODUCT AVAILABILITY AND SPECIFICATIONS

• Inventory Control: Products, feed blends, and inventory lines may be added to, modified, or permanently removed from the website at our sole discretion.
• Accuracy of Information: While we endeavor to maintain precise and up-to-date product descriptions, nutrient analyses, and availability statuses, we assume no liability for any loss or inconvenience arising from typographical errors, inaccuracies, or omissions.

5. PURCHASING AND SECURE PAYMENT

• Transactional Security: Products displayed on this site may be purchased via our secure integrated online payment facility.
• Data Protection: To ensure maximum financial security, we do not collect, process, or store credit card or sensitive payment details on our servers. All financial transactions are managed and processed externally by a secure, PCI-DSS compliant third-party payment gateway provider.

6. CUSTOMER REGISTRATION AND COMMUNICATION

By registering an account on this website, you consent to receive periodic electronic communications, including product updates, special offers, an promotional material. You retain the right to opt out of receiving marketing communications at any time by utilizing the "unsubscribe" link provided within those emails.

7. FREIGHT, DELIVERY, AND RISK

• Exclusions: Delivery will not be executed to Post Office Boxes (P.O. Boxes) or any address deemed suspicious or fraudulent by our logistics team.
• Freight Calculation: Delivery charges are calculated dynamically based on the dimensions, total weight of the shipment, and the destination postcode. Total freight costs will be displayed as a distinct line item prior to the finalization of payment.
• Rural Deliveries: Our system automatically identifies rural addresses based on national courier databases. Please note that rural deliveries may incur extended handling times.
• Standard Delivery Timeframes:
• Standard Courier Delivery: 1 to 3 working days (Monday through Saturday).
• Rural Delivery: May require an additional 2 to 3 working days (Monday through Saturday).
• Additional Charges: In the event that an order incurs unforeseen shipping complexities or supplementary freight fees, we will contact you for authorization prior to dispatching the goods.
• Title and Risk: Risk of loss, damage, or deterioration of the goods passes to the customer immediately upon successful delivery to the physical address specified in the order. We accept no responsibility for loss or damage resulting from delivery to an incorrectly supplied address.
• Bulk Deliveries: Bulk feed orders may be subject to specialized delivery schedules and access requirements, which will be coordinated at the point of sale.

8. WARRANTIES AND STATUTORY COMPLIANCE

• Consumer Guarantees Act 1993: Nothing in these terms is intended to avoid or limit the provisions of the Consumer Guarantees Act 1993. Where the provisions of the Act apply, these terms must be read subject to the Act. In the event of an irreconcilable conflict, the statutory provisions of the Act shall prevail.
• Quality Assurance: Our products are sourced and handled with the highest standard of care to ensure they are fit for their intended purpose. Faulty or non-compliant goods will be repaired, replaced, or refunded at our sole discretion, in accordance with our legal obligations.
• Exclusions from Guarantee: This guarantee does not extend to faults, spoilage, or degradation resulting from:
• Normal wear and tear or natural product aging.
• Accidental damage, misuse, or neglect.
• Improper storage, pest infestation, moisture exposure, or failure to adhere to provided care and storage guidelines subsequent to delivery.
• Claim Lodgement: For any warranty or compliance claim to be assessed, the affected product or comprehensive evidence thereof must be submitted directly to the originating retail entity.

9. RETURNS AND REFUNDS

• Our comprehensive Returns and Exchanges Policy is maintained as a separate document accessible on this website.
• Freight and delivery charges are non-refundable, except in instances where the delivered product is proven to be inherently faulty or damaged prior to handover. In all other standard return scenarios, the customer shall bear the full cost of return freight.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by New Zealand law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages, or any loss of profits, revenue, or data, arising out of the use of, or the inability to safely use, the products purchased or information derived from this site. This limitation applies even if we have been expressly advised of the possibility of such damages.

11. INTELLECTUAL PROPERTY AND PROHIBITED USE

• Personal Use License: Your right to utilize this Web Store Service is strictly personal and non-transferable. You are responsible for all activity conducted under your account.
• Proprietary Rights: All content, graphics, logos, text, and intellectual property displayed on this Service are protected by copyright law and remain our exclusive property.
• Restrictions: You are strictly prohibited from downloading, modifying, copying, transmitting, or otherwise exploiting any material from this Service for public, commercial, or unauthorized distribution purposes.

12. GENERAL DISCLAIMER

The information provided via this Service is for general informational purposes regarding our business, products, and services. While we make every effort to ensure the accuracy of the site content, we reserve the right to alter, delete, or relocate any material, product listings, or technical specifications at any time without prior notice.

13. AMENDMENTS TO POLICY

We reserve the right to amend, update, or rewrite this Agreement at our sole discretion. Any such modifications will become effective immediately upon being published on this page of the website. It is your responsibility to review these terms periodically for updates.

We are committed to protecting your privacy. We recognize that your personal information is confidential and understand the importance of safeguarding how that data is collected, stored, and utilized.

This Privacy Policy outlines our practices in strict accordance with the New Zealand Privacy Act 2020. By using our website and services, you consent to the collection and use of your information as described below.

1. INFORMATION WE COLLECT AND HOW WE USE IT

We collect the standard personal information necessary to safely facilitate online transactions, fulfill orders, and improve your shopping experience. We may utilize this information for the following purposes:

• To process, fulfill, and deliver your orders (including standard and bulk shipments).
• To communicate with you regarding order statuses, technical support, or product inquiries.
• To manage customer registration accounts and verify your identity.
• To fulfill promotional obligations or notify winners of any contests you choose to enter.
• To occasionally inform you of new products, seasonal feed ranges, and special offers, provided you have consented to receive such marketing communications.

Email and Communication

If you contact us via email, we will store your email address and the contents of the correspondence. This data will strictly be used to address the purpose for which it was provided.

Website Monitoring and Analytics (Cookies)

Our website automatically tracks basic user trends, page views, and device details (such as your web browser type and IP address) using standard cookies and tracking technologies. This data is collected in an aggregated, anonymous format solely to optimize website functionality, security, and performance. Individual users cannot be personally identified through this data.

2. DATA STORAGE, PROTECTION, AND SECURITY

We take data security seriously and follow strict procedures to protect your personal information from unauthorized access, modification, or disclosure.

• Secure Infrastructure: Your personal data is stored within our secure e-commerce database applications and hosting infrastructure. These systems host your data on secure servers protected by industry-standard firewalls and data encryption protocols.
• Third-Party Boundaries: We do not sell, trade, rent, or lease your personal information to third parties. We may share anonymous, aggregate statistics about website traffic and consumer trends, but these datasets contain absolutely no personally identifiable information.
• Access Control: Access to your personal data is strictly restricted to authorized employees who require the information to perform specific operational duties (e.g., packing an order or managing a bulk delivery invoice).
• Identity Verification: To maintain security, we reserve the right to request valid proof of identity before disclosing or altering any personal information on our files.

3. YOUR RIGHTS: ACCESSING AND CORRECTING YOUR DATA

Under the Privacy Act 2020, you retain full rights to access, review, amend, or request the deletion of any personal details we hold about you.

If your contact details change, or if you no longer wish to receive marketing communications, updates, or newsletter emails from us, you can update your preferences at any time by:

1. Utilizing the automated  "Unsubscribe"  link at the bottom of our promotional emails.
2. Contacting our team directly via our official store email address to request manual removal or data amendment.

4. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at our discretion to reflect changes in our operational practices or statutory requirements. Any amendments will be published directly on this page. We encourage you to review this policy periodically to remain informed about how we protect your information.

5. CONTACT US

If you have any questions, comments, or concerns regarding this Privacy Policy, or if you wish to lodge a formal request regarding your personal data, please contact us via our website's contact page.